Refund And Cancellation Policy
Cancellation Requests:
- Cancellation requests must be submitted in writing via email to support@lingoeduorg.com .
- Cancellation requests made by phone or through any other means will not be considered valid.
Refund Eligibility:
- Refunds will be considered based on the following criteria:
- Cancellation requests received within 24 hours of enrolment and before the course start date will be eligible for a 75% refund, (minus non-refundable administrative fees & Student login generation fee)
- Cancellation requests received after the course start date will be subject to the following refund policy:
- Cancellation requests received within the first day of the course start date will be eligible for a 75% refund of the course fees paid.
- Cancellation requests received within the first week of the course start date will be eligible for a 25% refund of the course fees paid.
- Cancellation requests received after the first week of the course start date will not be eligible for a refund.
Non-Refundable Administrative Fees:
- The IELTS Online Academy may impose non-refundable administrative fees, such as registration fees or processing fees, which will be deducted from the refund amount, if applicable.
Refund Processing:
- Refunds, if applicable, will be processed within a timeframe of 1 week after the acknowledgement of a valid cancellation request.
- Refunds will typically be issued using the original payment method used during enrolment.
Course Completion and Refund Eligibility:
- If you have accessed any course materials or completed any course activities, your eligibility for a refund may be affected. In such cases, the Lingo Education Organization reserves the right to deny or reduce the refund amount based on the extent of your course engagement.
Modifications and Exceptions:
- The IELTS Online Academy reserves the right to modify or update the cancellation and refund policy at any time. Any changes will be updated in our website – Cancellation & Refund Policy.
- Exceptions to the cancellation and refund policy may be made in extenuating circumstances, such as medical emergencies or other unforeseen events. Such exceptions will be evaluated on a case-by-case basis, and supporting documentation may be required.
Termination by the Lingo IELTS Online Program:
- The IELTS Online Academy reserves the right to terminate or cancel a course at any time due to unforeseen circumstances, including insufficient enrolment or instructor unavailability.
- In the event of course termination or cancellation by the IELTS Online Academy, you will be eligible for a full refund of the course fees paid.
Communication:
- All communication regarding cancellation requests, refunds, and related matters should be directed to support@lingoeduorg.com .
By enrolling in the Lingo IELTS Online Program, you acknowledge that you have read, understood, and agreed to the cancellation and refund policy outlined above.